FAQ
Welcome to our FAQ page! Here you’ll find answers to the most common questions about TechBox products, services, and policies. If you don’t find what you’re looking for, feel free to reach out to us at hello@techboxsupplies.store.
1. What shipping options do you offer?
We offer both standard and express shipping to ensure you get your products as quickly as possible.
Standard Shipping (UK):
• Timeframe: 2–15 working days
• Cost: Calculated at checkout. Free for qualifying orders.
Express Shipping (UK):
• Timeframe: 1–2 working days
• Cost: Available at checkout for a flat rate.
International Shipping:
• Timeframe: Delivery times vary by location. You’ll see the estimated delivery date and cost at checkout.
• Cost: Varies depending on the destination and the weight of the items in your cart.
Note: Orders are dispatched within 1 working day after purchase, and you’ll receive tracking info once your order ships.
2. How do I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number and a link to track your order. You can also check the status of your shipment directly on the courier’s website.
If you haven’t received your tracking info, please reach out to us at hello@techboxsupplies.store, and we’ll assist you immediately.
3. Do you ship internationally?
Yes! We ship globally. Delivery times and costs vary depending on the destination. You’ll be able to choose your preferred shipping method and see the exact costs at checkout.
For international orders, please note that customs fees, duties, and taxes may apply depending on the regulations in your country. These are the responsibility of the customer.
4. What if my order is damaged or incorrect?
We take great care to ensure that all orders are carefully packed, but if your order arrives damaged or incorrect, we’ll make it right!
Here’s what to do:
1. Contact Us Immediately: Email us at hello@techboxsupplies.store within 48 hours of receiving your order.
2. Provide Photos: Please send us clear photos of the damaged or incorrect item(s) along with your order number.
3. Return & Refund Process: Once we verify the issue, we’ll guide you through the return process and either send you a replacement or issue a full refund.
5. What is your return policy?
We want you to love your purchase, but if you need to return it, we’ve made the process as easy as possible.
Return Window:
• Returns are accepted within 14 days of delivery.
Conditions:
• Items must be unused, in original packaging, and in resalable condition.
• Subscription boxes must be returned as a complete set.
Return Process:
1. Request a Return: Email us at hello@techboxsupplies.store with your order number.
2. Return Instructions: We’ll send you a return authorisation and detailed instructions.
3. Refund or Exchange: Once we receive the item and verify the condition, we’ll process your refund to your original payment method within 3–5 business days.
Return Shipping:
• Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
6. Can I change or cancel my order after it’s been placed?
Once an order is placed, we begin processing it right away to ensure prompt delivery. This means that once an order is confirmed, it cannot be changed or canceled.
If you have an issue or need help with your order, please contact us as soon as possible at hello@techboxsupplies.store. We’ll do our best to assist you!
7. How do I know if an item is in stock?
If an item is available for purchase on our website, it is in stock. However, due to high demand, some popular items may sell out quickly.
If an item is out of stock, you’ll see a “Sold Out” notice on the product page. Don’t worry—most of our products are restocked frequently, so check back or sign up for our newsletter to get notified when the item becomes available again.
8. Do you offer gift cards?
Currently, we do not offer gift cards. However, we will be expanding our services soon, so keep an eye on our website and social media for updates.
9. How can I contact you?
We’d love to hear from you! You can contact us via:
Email: ondropcompanies@gmail.com
Our team is available to assist you with any queries or concerns.
10. How can I stay updated on sales and new products?
To stay in the loop on exclusive offers, sales, and the latest products, sign up for our newsletter at the bottom of the website. You’ll get the first access to promotions and be the first to know about our new arrivals.
11. Do you offer an affiliate program?
Yes! We are excited to offer an affiliate program. You can earn commissions by promoting TechBox products. More details on how to sign up and start earning will be coming soon!
12. What should I do if I have a question that’s not answered here?
If you have any other questions or need further assistance, please don’t hesitate to get in touch with us at hello@techboxsupplies.store We’re here to help!
Need Assistance?
We’re here for you! Whether it’s a product inquiry, an order question, or anything else, feel free to reach out. We’re just an email away at hello@techboxsupplies.store
